Frequently Asked Questions
Frequently Asked Questions
Q: Does your store have a physical location?
A: Our store is proud to serve you entirely online. We do not operate physical storefronts, ensuring a seamless and convenient shopping experience from the comfort of your home.
Q: What payment options are available?
A: We currently offer PayPal as a payment methods to accommodate your needs.
Q: How can I track my order?
A: As soon as your order is prepared for dispatch, you’ll receive a notification with a tracking link. Simply click on the link to view the current status of your delivery.
Q: Can I exchange an item I purchased?
A: Absolutely! For size exchanges, please contact our dedicated Customer Support team. We’re here to ensure you get the perfect fit.
Q: What is your return policy?
A: We strive for your complete satisfaction. If you receive a damaged, defective or if you receive the wrong item contact us immediately, so that we can evaluate the issue and make it right.
Q: Are there any items that cannot be returned or exchanged?
A: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Altered, repaired, or modified items cannot be exchanged or returned. Unfortunately, we cannot accept returns on sale items or gift cards.
Q: What delivery service do you use?
A: We partner with reliable courier services to ensure your order arrives promptly, typically within 10 - 20 business days.
Q: Do you ship internationally?
A: We currently ship to the United States. Please check our shipping policy for more details.
Q: What should I do if I receive the wrong item?
A: If there’s a mix-up with your order, please contact our Customer Support team right away. We’ll work swiftly to rectify the issue.
Q: Is it safe to shop on your website?
A: Your security is our top priority. Our website uses advanced encryption and security measures to protect your personal information.